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Udent.Digital · Dental practice management with artificial intelligence

Artificial intelligence in the dental practice, from medical history to treatment plan approval.

Udent.Digital is practice management software for dentists and dental clinics, developed in Florianópolis, Brazil, that is bringing artificial intelligence into patient care. Three features are in development: a medical history filled in by voice from the conversation with the patient, a treatment plan built by voice during the clinical examination, and an assistant that messages the patient to clarify the treatment plan until they reach a decision.

AI features in development. They will be released in stages.

Get to know Udent.DigitalSee the features

The time the practice spends away from the patient

Dentists and clinics spend part of the day on tasks that take their attention away from the patient: typing up the medical history, transcribing the examination into the treatment plan and chasing, one by one, the treatment plans that go unanswered.

  • Medical history typed during the conversation

    Filling in the health questionnaire while talking to the patient splits attention between the person and the screen, or pushes the typing to after the appointment.

  • Treatment plan transcribed after the examination

    The dentist examines, takes notes and only then enters each procedure into the system, tooth by tooth. It is duplicated work and leaves room for things to be missed.

  • Unanswered treatment plans

    Once the patient leaves the practice, questions about the treatment, its stages and the payment options often go unanswered, and the treatment plan stalls.

Udent.Digital's artificial intelligence features

Udent.Digital will offer three artificial intelligence features, all in development: voice medical history, voice treatment plans and a treatment plan approval assistant that messages the patient. In all of them, the dentist reviews and confirms what the AI produces before anything is recorded or sent.

In development

Voice medical history

The dentist will talk to the patient as usual and Udent.Digital will fill in the medical history form from that conversation.

  • Natural conversation: Questions and answers in everyday language, with no rigid script.
  • Form filled in: Answers identified in the conversation and the form's fields filled in, such as health history, current medication, allergies and habits. The form starts from a standard template and each clinic can customise it.
  • Dentist review: The completed form stays as a draft until the dentist reviews, corrects and confirms it.
  • Patient consent: The conversation will only be recorded and processed with the patient's consent, which will be logged.
In development

Voice treatment plan

During the clinical examination, the dentist will dictate the procedures, such as "tooth 33, filling" or "scale and polish", and Udent.Digital will build the treatment plan automatically.

  • Dictation during the examination: No need to take off gloves to type.
  • Tooth numbering: Recognition of FDI tooth numbering (teeth 11 to 48 and primary teeth 51 to 85) and of the procedures in the clinic's list.
  • Treatment plan built: Each item goes in with the tooth, the procedure and the price from the clinic's fee list, on the Udent.Digital dental chart.
  • Review before presenting: The dentist checks and adjusts the treatment plan before presenting it to the patient.
In development

Treatment plan approval assistant

When a treatment plan goes unanswered, an artificial intelligence assistant will talk to the patient on WhatsApp to explain the proposed treatment, answer questions and follow up until the patient decides on the treatment plan.

  • Contact at the right time: If the treatment plan is still unconfirmed a few days after it was issued (2 days by default), the assistant gets in touch, only with patients who have agreed to receive messages from the clinic.
  • Treatment explained: In plain language, based on the treatment plan approved by the dentist and on the guidance recorded by the clinic.
  • Questions at any time: Answers about stages, duration, aftercare and the payment options set by the clinic.
  • Affordable options: Help to renegotiate, pay in instalments or split the treatment into stages, always within the limits set by the clinic. Anything beyond those limits goes to the team.
  • Respectful follow-up: Conversations about pending treatment plans picked up again at the frequency and times set by the clinic, and stopped immediately when the patient asks.
  • Approval recorded: The patient will be able to approve the treatment plan in the conversation itself, and the approval will be recorded in Udent.Digital.
  • Handover to the team: Clinical questions, pain, emergencies or complaints will be passed on to the clinic's team.

The assistant informs; the dentist and the patient decide.

The assistant does not make diagnoses, does not suggest treatment other than the one proposed by the dentist and does not offer terms outside the rules set by the clinic.

How it will work

With Udent.Digital, care will follow four stages: voice medical history, examination with a voice treatment plan, dentist review and patient follow-up until a decision is made.

  1. Medical history

    The dentist talks to the patient and Udent.Digital fills in the medical history form as a draft.

  2. Examination and treatment plan

    During the examination, the dentist dictates the procedures tooth by tooth and Udent.Digital builds the treatment plan with the clinic's fee list.

  3. Review

    The dentist checks the medical history and the treatment plan, corrects whatever is needed and confirms.

  4. Follow-up

    If the treatment plan goes unanswered, the assistant contacts the patient on WhatsApp, explains the treatment, answers questions, presents the payment options allowed by the clinic and records the approval, passing to the team anything clinical or outside the rules.

Who Udent.Digital is for

Udent.Digital is built for dentists who run their own practice and for dental clinics with more than one professional, and its AI features will also benefit those clinics' patients.

  • Dentists with their own practice

    They will give the patient more attention during the appointment, with the medical history and the treatment plan filled in from their own speech, and will have an assistant to answer questions after the appointment.

  • Dental clinics

    They will standardise how medical histories and treatment plans are recorded across professionals and follow up pending treatment plans without relying on reception staff to get in touch manually.

  • Patients

    They will better understand the proposed treatment and ask questions at their own pace, by message, before deciding.

Health data handled with care

Health information is sensitive personal data under Brazil's data protection law (LGPD, Law 13.709/2018, art. 5, II, and art. 11), and Udent.Digital's AI features are being designed around that requirement.

  • Consent

    The conversation is recorded and processed only with the patient's consent, which is logged.

  • Human review

    Nothing the AI produces goes into the clinical record or is sent to the patient without confirmation from the dentist or from a rule set by the clinic.

  • Access log

    Access to medical histories and treatment plans, and changes to them, will be logged with author and date.

Frequently asked questions

Straight answers about what Udent.Digital's AI features will do and what they do not do.

What is Udent.Digital?

Udent.Digital is practice management software for dentists and dental clinics, developed in Florianópolis, Brazil, with scheduling, patients, treatment plans with a dental chart, and finance. It is adding three artificial intelligence features: voice medical history, voice treatment plans and an assistant that follows up with the patient until they decide on the treatment plan.

Are the AI features available yet?

Not yet. All three features are in development and will be released in stages.

Does the artificial intelligence make diagnoses?

No. Udent.Digital records what the dentist and the patient say and organises that information. The diagnosis and the treatment plan are always the dentist's, and the dentist reviews and confirms everything the AI fills in.

Does the assistant talk to patients without the clinic knowing?

No. The clinic decides when the assistant gets in touch, what it can answer and which payment options it can offer. Conversations are logged in Udent.Digital, and clinical matters are passed on to the team.

Which channel does the assistant use to talk to the patient?

WhatsApp, using the clinic's number, and only with patients who have agreed to receive messages. The patient can ask to stop receiving messages at any time.

Can the assistant offer a discount?

Only within the rules set by the clinic, such as the maximum number of instalments or splitting the treatment into stages. Requests outside those rules are passed on to the clinic's team.

Does the voice treatment plan understand tooth numbers?

Yes. The feature will recognise FDI tooth numbering, such as "tooth 33" or "tooth 46", and the procedures in the clinic's list.

Which languages does Udent.Digital work in?

This website is in Portuguese, Spanish and English.

Talk to the Udent.Digital team

To get to know Udent.Digital or follow the development of its AI features, get in touch with the Udent.Digital team.

Email the Udent.Digital teamAlready a customer? Sign in

contact@udent.digital